Founded and managed by seasoned professionals who recognize not only the importance of patient safety and the need for quality improvement, we appreciate and comprehend the realities of the healthcare environment. We’ve lived it, having been involved with quality initiatives and education for the past 30 years. We understand that healthcare providers must strike a balance between cost and safety. We understand the difference between theory and reality.

We’ve built our reputation on trust and responsiveness to our clients’ needs.  We work with our clients not only to collect, aggregate and analyze data, but also to help them identify where to focus their time and effort in order to develop viable mitigation and prevention strategies.

We offer you prevention, better performance and protection and the opportunity to construct and implant a culture of safety, versus operating in the old culture of minimal compliance.

Company Principal

William P. Smith, RPh., M.S., President, is an experienced pharmacist and executive with a broad knowledge of quality improvement, management strategies, medical-legal consulting, marketing, and clinical program development buttressed by more than 10 years of significant hands-on consulting experience in hospital, managed care, and retail pharmacy settings with an emphasis on drug safety, quality healthcare delivery and related industry trends.

Email:  [email protected]


Sangeetha Subash, Data Analyst
Sangeetha has significant hands-on experience with IT Development.  She has experience using IBM’s SPSS Modeler, Cognos® Business Intelligence, and Microsoft SQL.  Key responsibilities include data acquisition and validation, data analysis and reporting using state-of-the-art analytic and reporting tools including  Key focus includes error trend analysis, data mining, error forecasting using predictive analytics, error research using comparative- and macro-analytics.

Dina Smith, CPhT., Senior Analyst
Dina is a nationally certified pharmacy technician responsible for system-based medication error investigation, interpretation and evaluation. Her expertise includes the review and qualification of Retail Pharmacy Unit Customer Relation’s Complaints specific to Quality Assurance and Safety issues. Dina is instrumental in the research and documentation of root cause for medication error events.